And we’re working to reach to Customers whose travel plans will change with specific information and their available options. We anticipate additional changes with an already reduced level of flights as we approach the coming New Year holiday travel period. This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences. These operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity. We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. We’re working with Safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning Crews and our fleet ultimately to best serve all who plan to travel with us. With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable.Īnd our heartfelt apologies for this are just beginning. Southwest Airlines released a statement Monday afternoon calling the disruption ‘unacceptable’. It created a huge impact and chaotic conditions for passengers and flight attendants across the nation for Southwest Airlines today," she said. "With Winter Storm Elliott our system got over tasked and the system we have could not handle the number of cancelations, changes and notifications that needed to go out. Montgomery says flight attendants have been setting up cots. Lynn Montgomery says the carrier has failed to modernize technology. The president of the union that represents Southwest Airlines flight attendants blasted the airline today. "They were actually apologizing to us at how bad operationally things were going," said Hooper. Images that are identical inside Love Field. Hooper sent us photos of the San Diego Airport showing a sea of bags and frustrated passengers. Tara Hooper was stuck in California so she borrowed her counsin's car and now is driving 19 hours cross country to North Texas. Thursday?! Like, that rulingsthe entire vacation," Mattison said. Their next available flight would have been Thursday. Stephanie Mattison and her family had their flight from Dallas to Salt Lake City canceled Christmas evening, so they ditched their bags and decided to drive 17 hours. "So we're here now to pick up our luggage and go home," said Dawn Rodriguez. She decided to rent a car instead of waiting several days for the next available flight back home. They are just going to give me a refund because they're not any flights going there," Kincaid said.ĭawn Rodriguez was supposed to fly into Love Field from Orlando, but her flight got canceled on Christmas Eve. READ MORE: Burst pipes from arctic blast causing Christmas issues for people across North TexasĮdmond Kincaid and his two children slept in the terminal last night trying to catch a flight home to San Antonio. I mean I'm trying to get home to my kids for Christmas," Priscilla Wright said. The flight was canceled and people were like, I honestly was worried about a riot, I was worried because I saw about six or seven different people crying. "Suddenly people started saying the flight was canceled. She was about to board an already delayed flight at 11 p.m. READ MORE: Nearly 3,000 US flights canceled on day after ChristmasįOX 4 spoke to one woman who is trying to get back to Southern California after taking a trip to Florida. But luckily I came in and was able to find them," said Garrett Hindsley. "They're trying their best out here, but 4 hours is a little too long."įolks said it felt like a scavenger hunt trying to find their luggage among the masses. The line at the Southwest Airlines baggage claim counter was even longer. Why couldn't they let me know before I was dropped off at this airport?" said Linda Burns. "I get here, and I find out through the kiosk that I've been canceled.
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